Terms and Conditions
This web site is the property of the Multi Optics Company bv
Contact Data
Name: Multi Optics Company bv
Private limited company (BV)
VAT: BE0738 641 043
Social siege: Langestraat 25, 1570 Galmaarden, Belgium
E-mail: info@multioptics.be
Phone: +32 (0)476 216 358
By using this website you agree to the terms and conditions of use listed below. Please be aware that from time to time these terms and conditions may change. Visitors to this website are advised to check for changes periodically.
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1. Definitions
Product(s) : products that are available in the Multi Optics webshop
Customer : Person that visit the Multi Optics webshop and buy one or more products. This person must be at least 18 years old or must have the consent of a parent or guardian.
2. General
2.1 the Term and Conditions are applicable for all orders placed trough the Multi Optics webshop. Unless otherwise specified, only these Term and Conditions are applicable. All other Terms and Conditions are excluded.
2.2 Multi Optics webshop reserves the right to modify the content of his internet site at any time and to modify the Terms and Conditions
3. Prices
3.1 All prices on the Multi Optics webshop are in EURO, inclusive 21% VAT and exclusive transport costs. The transport costs are clearly mentioned before order confirmation by customer. There is a minimum order amount of 20 euro excl. and exclusive transport costs.
3.2 Multi Optics webshop reserves the right to modify prices on the Multi Optics webshop at any time and cannot be held responsible for any possible errors.
4. Payment
By wire transfer of the total amount of the purchase price on bank account IBAN BE73 1325 5248 4860 BIC:BNAGBEBB. The goods purchased will only be reserved from reception of the payment. We recommend to execute as soon as possible the wire transfer.
5. Delivery
5.1 Multi Optics will ship the order with the best suitable shipping agent of his choice to the customer specified delivery address. The transport costs that are mentined before the order confirmation, depends on the delivery address and the goods brand.
5.2 After acceptance of the order, Multi Optics will ship the purchased goods as quick as possible.
5.3 Multi Optics webshop reserves the right to refuse any order or to execute a partial delivery. Multi Optics will inform the customer. All non-delivered products will always be reimbursement.
5.4 If a delivery address is not correct, Multi Optics cannot be held responsible for the return of the products by the shipping agent. the name of the addressee must always be the same as the name on the mailbox.
5.5 Multi Optics will inform the customer and communicate the delivery delay.
5.6 For the shipping of the products, Multi Optics will always use adapted and robust shipping boxes.
Rights to withdraw and Return
6.1 According to regulations regarding distance selling and the law about market practices and customer protection, the customer have the right to withdraw from the purchase contract / service without penalty or without specifying a reason.
If the customer is not satisfied with any product or a service, customer has purchased from the Multi Optics webshop, the customer may return the product or cancel the entitlement to services and obtain a refund of the price of the returned product or service entitlement ( with the exection of the transport costs ), if the customer contact Multi Optics within 14 calendar days after the delivery of the product(s) or entering into the contract for the purchase of service(s) and if the customer return the product(s) clean, with all accessories ( unless informed otherwise ), without any damage to the product and in his original packaging within 14 calendar days.
Customer is not allowed to return a product under article 6.1 and claim a refund if :
- the product was sold as part of a sold-out action
- the product was manufactured according custom specifications for the customer or personalized
- the product - due to their specifications - cannot be returned and sold again
- the product is a consumable, a spare bulb for illuminations, fuse, microscope slides, cover glasses, microtome knives, batteries
- the product is software which was supplied sealed and unused and the seal has been broken or which the customer have succesfully download
The right to withdraw product is not applicable for products sold to non-private customers or purchased by private customers but used for professional applications.
6.2 Procedure to follow in order to claim a refund under the right of withdraw as specified in article 6.1 :
The customer must inform beforehand Multi Optics by email to make arrangements for the return. The customer will be provided a RMA ( return Material Authorization ) number and a return address. The RMA number and delivery address must be clearly indicated on the box. The transport costs will be prepaid by the customer. All shipments sent under 'paid by addressee' or 'against payment' will be refused.
6.3 Multi Optics reserves the right to reject returned products or to execute a partial refund if :
- a product is damaged by the customer
- a product was improperly packaged in his original packaging
- a product has been already used
All rejected products by Multi Optics stay property of the customer and is available to the customer.
6.4 When all conditions for the right of withdraw is fulfilled, Multi Optics will refund all amounts paid to the customer within 30 days with exception of the transport costs. The refund will be done only by wire transfer to a - by the customer specified - IBAN bank account
7. Warranty
All product sold to private persons (*) and bought for a non-professional usage, carries a 2 year limited warranty against defects in materials and workmanship. This warranty does not apply in case of improper use or use contrary to the instrauctions of the user manual, intentional damage or negligence by the customer.
The warranty is also not applicable for consumables, spare bulbs for illuminations, fuses, microscope slides, cover glasses, microtome knives, batteries.
The repair or any attempt to repair by the customer or by a non-certified repairman will automatically invalidate the warranty.
The invoice sent to the customer by Multi Optics must be kept by the customer during the entire warranty period of the product.
(*) Products purchased for a non-private usage carries a warranty of the producer / importer and can be more restrictive.
8. Liability
8.1 The customer is the only responsible for his product choices.
8.2 Multi Optics cannot be held responsible when a product cannot be delivered
8.3 Multi Optics cannot be held responsible for any damage to the customer or third parties caused by the purchase of the products
8.4 Multi Optics cannot be held responsible for a partial or full interruption of his online wenshop
9. Complaints
For all kind of complaints, the customer must tale contact with Multi Optics.
10. Copyright
No material may be copied and distributed without the written agreement of Multi Optics
11. Disputes and Jurisdiction
Disputes concerning the validity, interpretation or execution of these terms and Conditions are exclusively the competence of the Oudenaarde court. These General Terms and Conditions are subject to the Belgian legislation and regulations.
Multi Optics Company BV
Contactperson: Patrick Nieuborg
Registered office: Lisdoddelaan 44, 8540 Deerlijk
Email address: info@multioptics.be
Telephone: 0468 496 268
VAT number: BE0738 641 043
Latest update: 1.0 (15/01/2020)